Privacy Policy
Welcome to Kwik Accessories. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal info, please contact us at support@kwikaccessories.com.
This Privacy Policy applies to all information collected through our mobile applications (including the Customer Mobile App, Rider App, and Store Keeper Tool), our Admin Panel, and our related backend APIs.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on our application, place an order, or interact with our services.
- Account Credentials: We collect names, email addresses, phone numbers, passwords, and similar security information used for authentication.
- Transaction & Order Data: We collect details about products purchased, order values, delivery dates, payment statuses, and return/replacement requests.
- Device Information: We collect information about your mobile device, including device model, operating system version, unique device identifiers, and network connection characteristics.
2. Permissions and Sensitive Information
To deliver order fulfillment and inventory tracking features, our mobile applications require access to specific device permissions:
| Permission Type | Application / Role | Purpose of Use |
|---|---|---|
| Location Access (Foreground & Background) | Rider Application | We collect precise location coordinates to assign close-range delivery jobs, compute route navigation to customer addresses, and display live delivery tracking indicators to the customer. |
| Camera Access | Store Keeper & Rider Apps | Required to scan the custom QR codes printed on accessory packaging, enabling store keepers to verify item packages during stock-in/picking and riders to verify items upon delivery. |
| Storage Access | Customer & Store Keeper Apps | Used to store temporary cache files, download product user manuals, or upload profile photo attachments. |
3. How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations:
- To facilitate account creation, login, and profile maintenance.
- To process your orders, schedule delivery jobs, and manage return/refund cycles.
- To enable real-time order tracking for customers by transmitting rider locations.
- To enforce scanning integrity in our warehouses, ensuring store keepers pack the exact item model purchased.
- To send administrative notifications regarding order status changes or safety alerts.
4. Information Sharing
We value your privacy and do not sell, trade, or rent your personal information to third parties. We share data only in the following scenarios:
- With Delivery Riders: The Rider App displays the customer's name, phone number, and delivery address to facilitate drop-offs and return pick-ups.
- With Core Service Providers: We share data with third-party hosting, database, and infrastructure providers to run our backend APIs.
- For Legal Compliance: We may disclose information if legally required to comply with applicable laws, governmental requests, or judicial proceedings.
5. Data Security
We implement appropriate technical and organizational security measures (including secure API tokens, hashing, and HTTPS encryption) designed to protect the security of any personal information we process. However, please remember that no transmission over the internet or mobile network is 100% secure.
6. Data Retention and Deletion
We retain account and transaction information for as long as your account is active or as needed to provide you services and maintain legal tax records. You may request the deletion of your account and personal information at any time by contacting our support team at support@kwikaccessories.com.
7. Children's Privacy
Our services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
8. Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this document, and becomes effective as soon as it is accessible.
9. Contact Us
If you have questions or comments about this policy, you may email us at: support@kwikaccessories.com.